Since the COVID-19 pandemic, technology has become an important part of law firm operations. A CRM system and a partner dashboard is no longer enough to be ahead of the curve, law firms are now forced to adopt cloud, mobile, and other new legal technology to tackle the challenges that face them today.
However, this is easier said than done. Most firms are short on time or lack a full-time IT leader to help them make wise investments. The result is that uneven technology adoption and declining productivity continues to cost law firms new clients, eroding profitability and putting additional stress and pressure on the firm’s leadership.
Here are 4 ways that a veteran MSP like LNS Solution can help law firms improve their technology.
One of the first principles of deploying technology in a legal services environment, is to establish the right relationship between the two. Business and technology objectives should stay in lockstep, supporting other and toward a single goal, which is to provide maximum return on investment (ROI).
In the IT services field, we call this business-technology alignment. Most law firms tend to be conservative with their technology due to a lack of strategic leadership. Here are three areas that an MSP can help you with.
Because law firms deal with sensitive and confidential client data, they are vulnerable to data security risks, and are prime targets of ransomware attacks. If the 2017 DLA Piper attack is anything to go by, ransomware can cost law firms hundreds of billable hours and hundreds of thousands of dollars.
Data security risks have only intensified since the pandemic. According to 62% CISOs, using email on mobile, though essential, leads to increased data loss. In comparison to pre-pandemic levels, ransomware attacks have also increased exponentially – which makes American Bar Association’s the Ransomware Epidemic an apt precis of 2022’s threat landscape.
These risks, however, can be mitigated. The key is to continually prime your employees on digital security best practices, while working with an external partner to enhance your security posture. Below are some steps that the LNS Solutions team has found can make a critical difference in helping law firms safeguard themselves against security breaches:
According to the International Legal Technology Association (ILTA), mobility emerged as one of the key priorities in its recent survey that explored the impact of new legal technologies. Hybrid remote-onsite work policies are gaining traction, empowering remote employees with the right tools of the trade has become an unspoken expectation.
Here are some of the ways that mobility can enhance the operations at your law firm:
Law firms are willing to arm their employees with digital tools and mobile devices, doing so without adequate oversight can do more harm than good. To embrace mobility with confidence, law firms must consider mobile device management software.
A mobile device management (MDM) platform enables law firms to centrally orchestrate a fleet of remotely connected devices. Centralized management gives IT administrators oversight and control over mobile devices so they can maintain security policy compliance and make course corrections as needed. Deploying and configuring an MDM solutions is fraught with complex decisions, which is why most law firms look to a trusted managed IT services provider for help.
In case of technology, change is the rule rather than the exception. New technologies emerge and open possibilities. Over time, cutting edge technologies will make those original investments obsolete. That’s why it is crucial to balance short-term priorities with long-term considerations by devising an IT roadmap and reviewing it periodically.
An IT roadmap is a plan that outlines a company’s technology initiatives for the long run, in the order of priority and their importance in the context of the business. It is developed after thorough considerations, and incorporates financial, technology, and business perspectives.
Law firms must have an IT roadmap too, with the following key outcomes as the end goal:
Law firms in the Tampa area have been relying on the LNS Solutions team for decades to provide responsive, reliable IT insight and support. We encourage any law firms that want to feel more confident about their technology to reach out to us at any time.